Privacy policy

Who we are

This website and the Mail Works app are provided by Directory.com.au Pty Ltd (ABN 68 090 816 461), an Australian company. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The Mail Works app

Mail Works runs on your computer. Your email, contacts, account settings and passwords stay on your computer and with your email provider. We do not receive, store or have access to them.

The app contains no analytics, telemetry or advertising. It connects only to your mail servers, to Google or Microsoft when you sign in with them, to server-settings lookups when you add an account, and to Anthropic if you choose to turn on AI assist with your own API key. Information you send to those services is handled under their own privacy policies.

Google and Microsoft accounts

When you choose Sign in with Google or Sign in with Microsoft, you give Mail Works permission to read, send, organise and delete mail in that account, and to see your name and email address. Mail Works uses this access only on your computer, to show your mail and to send, file and delete the messages you choose. The sign-in tokens are encrypted by your operating system and are never sent to us.

Mail Works's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google or Microsoft account data, use it for advertising, or use it to develop or train AI models. Email content leaves your computer for a service other than your mail provider only when you turn on AI assist and press an AI button, and then only the message you chose is sent, to Anthropic, using your own API key.

You can remove Mail Works's access at any time in the security settings of your Google or Microsoft account. Removing an account from Mail Works deletes its sign-in tokens from your computer.

This website

The website does not use cookies, analytics or advertising trackers.

When you use the contact or updates form we collect what you enter (your name, email address, message and any choices you make), together with your IP address and browser details to protect the form from spam. We use this only to reply to you, to tell you about new versions if you asked us to, and to keep the form secure.

Form messages are delivered to our team by email. Our website is hosted in Sydney, Australia. We do not sell or rent personal information.

Keeping and correcting your information

We keep enquiries for as long as we need them to help you and to meet our legal obligations, then delete them. You can ask to see or correct the personal information we hold about you, or ask us to delete it, using the contact form.

Complaints

If you have a concern about privacy, please tell us through the contact form and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We may update this policy. The date below shows when it last changed.

Last updated 2026-11-09.